Terms & Conditions 

Terms & Conditions

Who are VELCOETTE?

We are The Velocette Motorcycle Company Limited. We operate the website at velocetteonline.co.uk (the "Site") and when you buy a product from the Site ("Product"), you buy it from us.

We're a company registered in the UK with company number 07405259. Our registered office is The Velocette Motorcycle Company Limited, Meriden Works, Birmingham Road, Millisons Wood, Coventry, CV5 9AZ. Our registered VAT number is GB105282935. Nature of business 29320 - Manufacture of other parts and accessories for motor vehicles

 

If you need to contact us, see our Contacts Page for a list of the different ways you can reach us.

Why We Have The Terms And Conditions

We have terms and conditions ("T&Cs") for a few different reasons:

  • they contain the rules which apply to your use of the Site;
  • they set out all the rules which apply to your purchase of a Product; and
  • they contain information which we need to tell you, for example your rights under the Consumer Contracts Regulations.

If you use the Site, purchase a Product or upload any material onto the Site, you are confirming to us that you agree to the then current T&Cs. They are legally binding on us both.

So, please read them. Contact us if you have any questions about them.

The T&Cs go hand in hand with some other documents which contain other important information:

  • our Privacy Policy, where we tell you what information we collect about you and how we use and disclose it ("Privacy Policy");
  • our Delivery Policy, where we tell you about delivery options for a Product and any restrictions on where we can deliver or extra charges ("Delivery Policy"); and
  • our Returns Policy, where we tell you how to return a Product in certain circumstances including because you have changed your mind under the Consumer Contracts Regulations ("Returns Policy").

Ordering A Product From Us: How The Contract Works

When we sell a Product to you, just like all purchases, there's a contract in place for that sale. This section of our T&Cs explains how that works.

Your order via the Site for a Product is an offer to buy that Product from us. When we get your order, we will send you an order confirmation email listing each Product you have requested to buy and an estimated delivery date.

This order confirmation email is acceptance of your offer by us. At that point a contract will be made between us for you to buy, and for us to sell, the Product that you have requested to buy.

You'll know when we have despatched a Product, because we will send you an email letting you know.


Price And Payment

The price of any Products will be as quoted on our Site, except in cases of obvious error. These prices exclude VAT and delivery costs in trade accounts, these charges will be added to the total amount due. See our Delivery Policy for more information on this.

Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Site may be incorrectly priced or incorrectly displayed. We will normally verify prices as part of our despatch process so that, where a product's correct price is less than our stated price, we will if possible charge the lower amount when despatching the Product to you or cancel the order. If a product's correct price is higher than the price stated on our Site, we may either contact you and ask you if you would like to proceed with the order at the correct price, or we may contact you to tell you that we have cancelled your order (and you will then need to place a new order if you still wish to buy the Product).

We accept payment via the payment site stripe, or trade customer are able to apply to pay on account.

Trade customers to access and maintain trade pricing benefits must have products shipped to their trade address. Parts shipped directly to their customers will be charged at retail prices.

By placing an order on the Site, you confirm that the payment details provided by you are valid and that when your order is accepted and processed by us, payment will be made in full.


Availability And Delivery Of Products

Delivery dates are estimated and are not guaranteed. Subject to stock availability, we aim to despatch a Product ordered before 1.30pm on the same working day.

We will always try to fulfil orders, but our only responsibility to you where a Product is no longer available, or if we are unable to supply a particular Product for whatever reason, is to make sure we do not charge you for the Product, or credit you if we do.

Our UK Click & Collect delivery services are free of charge, subject to the location of the product and availability.  Charges for all other delivery options selected will be displayed at checkout.

For delivery outside of the UK, you will be liable to pay for any customs and duty charges.

There may also be some places we cannot deliver to. If you would like to know more about delivery options, prices and restrictions, see our Delivery Policy.


I've Changed My Mind About My Order,  I'd Like To Return A Product For A Refund

Under the Consumer Contracts Regulations you have until 14 working days after you receive certain products to tell a retailer that you've changed your mind and would like to send it back.

The Consumer Contracts Regulations only apply to certain categories of products. What this means is that you cannot change your mind and send any of the following Products back:

  • Products that have been personalised for you, including items that have been tailored or altered by you, special order items or products/parts that have been used.
  • Products that, by their nature, cannot be sent back.

If you change your mind, you must return the Product to us. Until you have decided whether to send a Product back to us, remember that the Consumer Contracts Regulations put a duty on you to take good care of them.



You can return your product free of charge to our warehouse in person. You would need to pay for the cost of sending the Product back to us by post or carrier if you change your mind, details of which are given in our Returns Policy. If we do not receive the Product back we may arrange for collection of the Product from you at your cost. If you do not send the Product back, or have not looked after the Product and we receive it back damaged, we could make a claim against you for the loss/damage.

Full details on returns can be found in our Returns Policy.

To let us know you have changed your mind and wish to cancel your order, please contact us on info@velocetteonline.co.uk. Once you have contacted us, please follow the instructions in our Returns Policy on how to return the Product to us.

We will issue you with a refund within 14 days that we receive the Products.

We issue refunds via the payment method you used to place the order. 

Please note we do not offer exchanges for online orders returned. You will need to return your order for a refund and then place a new order.  

 

Problems With Your Order

It is important that each Product's use and care instructions are followed properly.

It is your responsibility to take reasonable care of the Product you have bought. We are not responsible to you to the extent that the problem with your Product is caused by your incorrect use or care.

But we also understand that sometimes things don't go according to plan. If there is a problem with your Product, just get in touch as described below and we'll try and help you.

I have received a faulty Product

If you think the Product you received is faulty, please Contact us. We will tell you how to proceed. Please include as many details as possible about the fault.

I have received an incorrect Product in my order

If you have received an incorrect Product in your order, Contact Us. We will then advise on how to proceed with the return. Please include as many details as possible about the incorrect item.

A Product is missing from my order

Sometimes we don't send everything you've ordered at the same time, so please check your packing note and despatch emails to see if any of your items will be arriving separately. Sometimes a product cannot be sent as the stock is not there or the product has not passed quality control.

If the dispatch email states an item should be in your parcel but it is not, please contact us,  we will try to rectify the mistake as quickly as possible.


Our Responsibility To You

We have taken every care in the preparation of the material on our Site. However, the material displayed on our Site is provided without any guarantees, conditions or warranties as to its accuracy or suitability for any particular purpose. If you notice a problem, feel free to let us know and we’ll see if we can try and fix it.

If the need arises, we may suspend access to our Site to carry out routine or emergency work. We will not be responsible if for any reason our Site is unavailable. We will not be responsible to you for any errors or omissions, or any technical problems you may experience, or any use you make of the material on the Site, any websites linked to it or any materials posted on it.

Our total responsibility to you in relation to an order placed by you for a Product will be limited to the amount paid by you for the Product.

These limitations and exclusions do not affect your statutory rights and only apply to the extent permitted by applicable law.

Your Use Of The Site


Intellectual property

Velocette is a registered trade mark, the Velocette logo is also a registered trademark. David & Susan Holder are the owners or the licensees of all trade marks, and all other marks, trade names, brand names, business names, illustrations, images, logos, registered or unregistered designs, copyrights and other intellectual property rights which appear on our Site.

You are licensed to use the material on the Site on a very limited basis: just to use the Site as intended and in accordance with these T&Cs for your own personal, non-commercial use. Nothing more, nothing less! You may not otherwise copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any part of our Site. Our photos are our photos and are not to be used for commercial purposes on any site, pamphlet or marketing media but our own.

General

Third party services

We may from time to time make available through our Site certain services provided by third parties. To gain access to these services, you must register with these third parties and deal with them direct.

We have no control over the content of those third party sites or the performance of these services. Accordingly, you use these services at your own risk and we accept no responsibility for them or for any loss or damage that may arise from your use of them.

Events outside our control

We will not be responsible for any failure to perform, or delay in performance of, any of our obligations towards you that is caused by events outside our reasonable control including Acts of God, fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central Government or other competent authorities.

Severability

If any of these terms and conditions is held to be invalid, the remaining terms and conditions shall continue to be valid to the fullest extent permitted by law.

Entire agreement

These T&Cs contain the whole agreement between us and you relating to the supply of Products and/or your use of our Site. No additional terms or conditions requested or communicated in any way by you will form part of our contract whether accepted or not by an employee of ours.

Our right to vary these T&Cs

We may revise and amend these T&Cs from time to time. You will be subject to the terms and conditions in force at the time that you order Products from us or otherwise use the Site.

Law and jurisdiction

These T&Cs are subject to English law. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so in England, Scotland, Wales or Northern Ireland.

Your Legal Rights

We are under a legal duty to supply products that comply with the contract for the sale of products between you and us. We want you to be completely happy with your purchase so if your goods are faulty we will refund you or replace them for up to 6 months from purchase in most cases, just contact us for further assistance.

See below for a summary of your key legal rights in relation to the product. Nothing in our terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your product your legal rights entitle you to the following:

  • up to 30 days: if your item is faulty, then you can get a refund;
  • up to six months: if your faulty item can't be repaired or replaced, then you're entitled to a full refund, in most cases.

 

Complaints Policy

Velocette Complaints Procedure

If you are not satisfied with your purchase you can return it in accordance with our returns policy. If you are not happy with the response you receive or anything else about your experience with Velocette you can contact us directly.

Once our customer services team have received your complaint we will acknowledge it by email as soon as possible.

If your issue is straightforward we will be in touch with a resolution within 72 working hours of sending the acknowledgment to you.

If you do not feel that your complaint has been fully resolved when you receive the final response from us please let us know.

Trade access

Customers can apply for a trade account, terms required to meet acceptance include:

-          Already holding an account with the Velocette Motorcycle company.

-          Being registered as a motorcycle business.